Delivery

Luccodo covers delivery within Peninsula Malaysia and Sabah/Sarawak.

In the event that your delivery address is NOT in our postcode coverage area, you will be notified via EMAIL / WHATSAPP/SMS, and your order will be cancelled & refunded to you as soon after the notification.

 

How much is the delivery cost for my order?

 

Peninsula Malaysia (Klang Valley)

Sabah & Sarawak

When will I receive my order?

Upon successful order completion, our Customer Service team will conduct a verification process and notify you the soonest possible by Email / WHATSAPP.

After successful verification, you can expect to receive your order within the following time frame:

 

Can I pre-arranged the date I want to get the delivery?

We regret to inform you that we are unable to accommodate scheduling of deliveries. However, you may coordinate with our courier partner to schedule according to your preference.

 

When will I receive my order after I have received an email saying that my item has been shipped?

As the item has only just been shipped, it may take up to 24 hours to show on the website.

 

How can I know the exact date and time of the delivery?

We are unable to provide you with an exact time and date of delivery. Delivery times are influenced by product availability, your shipping destination and the courier partner's time-to-deliver in your location.

 

Can I cancel my order after the order has been shipped out?

Unfortunately, we are unable to accommodate to your request for cancellation once the item has been shipped.

 

Can the order be delivered to my office?

We will deliver your order corresponding to the address that you provided during checkout, regardless if it is your house address or office address.